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Special Issue on Multidisciplinary Sciences and Advanced Technology 2026
Guest Editors: Prof. Paul Andrew
Deadline: December 31, 2026

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Guest Editors: Dr. Elkhatib Kamal, Dr. Reza Ghorbani, Dr. Ahmed Ragab, Prof. Mohamed Kouki
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Author/Affiliation: Catherine Ganduri
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Open AccessReview
11 Pages, 4,491 KB Download PDF
From ITIL to AIOps in Public Sector: A Systematic Literature Review

by Catherine Ganduri
Journal of Engineering Research and Sciences, Volume 5, Issue 6, Page # 56-66, 2026; DOI: 10.55708/js0506005
Abstract: Public-sector agencies rely on complex and highly regulated digital systems to deliver essential services. ITIL-based change and release management supports operational control, but many agencies still depend on manual approvals, fragmented operational data, and reactive monitoring. Artificial Intelligence for IT Operations (AIOps) and Machine Learning Operations (MLOps) can improve anomaly detection, failure prediction, release validation,… Read More

(This article belongs to the Section Interdisciplinary Applications – Computer Science (IAC))

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