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Keyword: Public Sector IT
From ITIL to AIOps in Public Sector: A Systematic Literature Review
by Catherine Ganduri
Journal of Engineering Research and Sciences, Volume 5, Issue 6, Page # 56-66, 2026; DOI: 10.55708/js0506005
Abstract: Public-sector agencies rely on complex and highly regulated digital systems to deliver essential services. ITIL-based change and release management supports operational control, but many agencies still depend on manual approvals, fragmented operational data, and reactive monitoring. Artificial Intelligence for IT Operations (AIOps) and Machine Learning Operations (MLOps) can improve anomaly detection, failure prediction, release validation,… Read More
(This article belongs to the Section Interdisciplinary Applications – Computer Science (IAC))
AI-Enhanced Endpoint Compliance and Automated Vulnerability Management Framework for Essential Government Infrastructure
by Harshavardhan Malla
Journal of Engineering Research and Sciences, Volume 4, Issue 8, Page # 18-23, 2025; DOI: 10.55708/js0408002
Abstract: Public sector IT infrastructures that underpin essential services, such as transportation and law enforcement, are becoming progressively susceptible to advanced cyber attacks and encounter heightened regulatory demands, especially in accordance with CJIS and NIST standards. Regrettably, existing methods for compliance enforcement and patch management are primarily manual or only slightly automated, thereby constraining their scalability,… Read More
(This article belongs to the Section Information Systems – Computer Science (ISC))